At qandro.xyz, we are committed to providing our customers with the highest quality products and services. We understand that the reliability and durability of the products we offer are essential to your satisfaction, and we stand behind everything we sell with a comprehensive warranty policy.

This warranty policy outlines the terms and conditions under which we offer warranty coverage, including the duration, eligibility, and procedures for making a warranty claim. We encourage you to carefully read through this policy to understand your rights and how to make use of our warranty services.

1. Warranty Coverage

qandro.xyz offers a limited warranty on all products sold through our website. Our warranty covers defects in material and workmanship under normal usage. If a product you purchased from us fails to perform due to a manufacturing defect during the warranty period, we will repair or replace the product at no additional cost.

What is Covered by the Warranty?

  • Manufacturing defects: These include issues such as faulty components, parts, or materials that were not up to the standard required.
  • Functional failures: If the product fails to perform its intended function due to a defect in design or manufacturing.
  • Malfunction due to normal usage: This applies when a product ceases to function due to inherent defects, but does not apply to damage caused by misuse, accidents, or neglect.

What is Not Covered by the Warranty?

Our warranty does not cover the following:

  • Damage caused by accidents, neglect, misuse, or improper handling.
  • Products that have been modified or repaired by unauthorized individuals.
  • Products that have been subjected to abnormal wear and tear, including but not limited to damage caused by exposure to extreme conditions such as water, heat, or chemicals.
  • Normal product deterioration due to regular use, such as wear and tear, fading, and cosmetic damage.
  • Any issues arising from improper installation or maintenance not in accordance with the manufacturer’s instructions.

2. Warranty Duration

The warranty period for each product purchased from qandro.xyz varies depending on the type of product. Please refer to the specific product page on our website for detailed warranty information. Generally, our warranty coverage lasts for a period of 12 months from the date of purchase, unless stated otherwise on the product listing.

Once the warranty period has expired, you will no longer be eligible for repair or replacement under the terms of this policy.

3. Warranty Claim Process

If you believe your product has a defect that is covered by the warranty, please follow the steps outlined below to submit a warranty claim:

Step 1: Contact Customer Support

The first step in the warranty claim process is to contact qandro.xyz‘s customer support team. You can reach us via email at support@qandro.xyz or through the contact form available on our website. Provide us with the following information:

  • Your order number or proof of purchase.
  • A detailed description of the issue with the product.
  • Photographic evidence of the defect or damage (if applicable).
  • The serial number or model number of the product (if applicable).

Step 2: Evaluation of the Claim

Once we receive your warranty claim, our customer support team will review the information provided and evaluate whether the issue is covered by our warranty policy. We may contact you for additional information or clarification if needed.

Step 3: Resolution

If your claim is approved, we will offer one of the following solutions:

  • Repair: We may repair the defective product and return it to you at no additional cost.
  • Replacement: If the product is found to be defective beyond repair, we may offer a replacement product of the same model, or if unavailable, a similar product of equal value.
  • Refund: In some cases, if neither repair nor replacement is possible, we may issue a refund for the purchase price of the product.

Please note that the final decision regarding the resolution of a warranty claim will be made at the discretion of qandro.xyz.

Step 4: Return Shipping (If Applicable)

In the case of a warranty claim involving a defective product, qandro.xyz will typically cover the cost of return shipping for the defective item. If the issue is determined to be outside the scope of our warranty coverage, you may be required to cover the return shipping costs.

qandro.xyz will provide you with a prepaid return shipping label for the return of the defective item. Once we receive the product, we will process your warranty claim according to the solution offered.

4. Extended Warranty Options

In some cases, qandro.xyz offers extended warranty plans for certain products. If an extended warranty is available, you will be provided with details at the time of purchase. Extended warranties provide coverage beyond the standard warranty period and may include additional benefits such as priority service, extended repair or replacement options, and more.

How to Purchase an Extended Warranty:

If you are interested in purchasing an extended warranty for your product, please contact our customer support team. We will guide you through the process and provide you with the pricing and terms for the extended coverage.

5. Warranty Transferability

Our warranty policy is generally non-transferable and applies only to the original purchaser of the product. If you have purchased a product as a gift or second-hand, please note that the warranty may not apply to you. For clarification on specific cases, please reach out to our customer support team.

6. International Warranty

qandro.xyz offers warranty coverage for customers worldwide; however, there may be limitations on certain products or regions. Please be aware that warranty claims for international orders may require additional shipping fees or longer processing times.

If you are an international customer, please contact our customer support team to confirm the specific terms of your warranty coverage before making a claim.

7. Product Modifications and Repair Services

If a product has been modified or repaired by a third-party service provider or unauthorized individual, the warranty may become void. If you require a repair for a product that has been altered in any way, we encourage you to first contact our customer support team for assistance in determining whether the warranty remains valid.

8. Limitations of Liability

While qandro.xyz strives to provide the highest quality products and services, we cannot be held liable for damages or losses arising from the use or inability to use our products. This warranty policy does not affect your statutory rights as a consumer and is not meant to limit any rights granted to you under applicable laws.

The maximum liability of qandro.xyz under this warranty policy is limited to the purchase price of the defective product.

9. Modifications to the Warranty Policy

qandro.xyz reserves the right to modify or update this warranty policy at any time. Any changes will be reflected on this page, and the updated policy will apply to all new purchases made after the modification date. We recommend checking this page periodically for any updates or changes to the warranty terms.

10. Contact Information

For questions, concerns, or assistance with a warranty claim, please contact us using the following details:

  • Address: 3301 4th Ave S, Seattle, WA 98134, Hoa Kỳ
    Phone: +12069038366
    Email: admin@qandro.xyz

We are here to help and will do our best to ensure your satisfaction with our products and services.

By following the warranty policy outlined above, qandro.xyz aims to ensure that our customers receive the best possible experience. If you need any further information, feel free to get in touch with our support team. Thank you for choosing qandro.xyz!